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Frequently asked questions

General Topics

How many treatments will I need?

This will depend on the issue you are consulting with us for and can vary for each individual. Your practitioner will be able to give you more information during your consultation once a diagnosis has been made.

What are your opening hours?

Monday to Friday: 8am to 8pm
Saturday: 8am to 1pm
Sunday & Public Holidays: Closed 

What can I expect on my first visit?

Your first appointment will consist of an introduction to your practitioner, a discussion about the reason for your appointment, your goals, a full medical case history and physical assessment. A diagnosis will be made and the appropriate treatment given, along with information on an expected timeline to recovery. The diagnosis and treatment plan will be discussed with you before treatment commences.

Advice is given on what to do and what not to do especially regarding work, sport, exercising, stretching and general movement and recommendations on how to get the most out of your treatment. You will be advised when to have your follow up treatment and given an idea as to how long it will take to correct your problem which will depend on whether your problem is a recent acute injury or a chronic complaint.

What should I wear?

You may be asked to remove some of your clothing depending on the area of your symptoms, in order to best assess your body and it’s movements.

We will provide a clean hospital type gown if required. Please bring clothing that you will be comfortable in, for example sport clothing.

Can I bring a friend or relative to my treatment?

If you are under 16 years of age, then it is required by law that you are accompanied by your parent or guardian to the treatment.

If you are over 16 years of age and would like to bring a friend or relative to your appointment, you are welcome to.

What to bring to my appointment?

If you have any medical notes, tests, such as blood tests, X-rays, MRI results, a list of medication you are taking, it will help if you can bring it to your initial consultation.

What happens if I need to cancel my appointment?

An appointment time is reserved just for you. In the event of late cancellation, it is unlikely that we will be able to offer it to another patient. We therefore request that you provide us with at least 24 hours’ notice should you need to amend or cancel your booking.

In case of late cancellation, a late notice fee will be charged to your credit card:

  • 24h notice: 50% of the appointment fee
  • 8h or less: 100% of the appointment fee

We understand that sometimes life gets in the way of scheduled appointment times, and we do take extenuating circumstances into consideration.

What happens after my initial consultation?

Following the initial consultation, a medical report is prepared listing the complaint history, the examination findings, the diagnosis, treatment plan, response to the initial treatment. Advice is given on what to do and what not to do especially regarding work, sport, exercising, stretching and general movement and recommendations on how to get the most out of your treatment. You will be advised when to have your follow up treatment and given an idea as to how long it will take to correct your problem which will depend on whether your problem is a recent acute injury or a chronic complaint.

What is the difference between physiotherapists and osteopaths?

We offer both Osteopathy and Physiotherapy. Despite the origins and philosophies of the professions being different, both employ the use of manual and physical therapy techniques and treat very similar musculoskeletal conditions. Both can be very successful in helping a patient to recover.

Within the professions there are different styles of treatment, whereas Physiotherapists largely employ structural techniques and tend to use more exercise based rehabilitation as an adjunct to treatment, Osteopaths tend to use a more holistic approach and more commonly will also use visceral techniques and cranial sacral therapy.

There is overlap between the professions and some techniques work very well for some people and others respond to another approach but they can also be used together to enhance each other’s practice and management of patients’ dysfunctions. At City Osteopathy & Physiotherapy, we are able to work and refer between each other’s specialties for the best outcome of our patients.

Clinic Advice

Are there any supplements I should take for my joints?

Some food supplements can have a beneficial effect on joints, reducing inflammation and helping to repair worn out cartilage. Useful supplements include Glucosamine sulphate; this is thought to be effective treatment for osteoarthritis, improving symptoms of pain, joint tenderness and swelling. Fish oils can help to reduce inflammation. Vitamin C makes up collagen, this helps renewal in tendons and bones. Green mussel extract and vitamin E also help reduce inflammation. Talk to your Osteopath, Physiotherapist or Naturopath before starting on a course of supplements, as there can be contraindications to taking some. City Osteopathy & Physiotherapy always tries to stock a good range of high quality vitamins and supplements at very reasonable prices. Check our Health Supplies Shop

 

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